Frequently Asked Questions


1Does the Rotovac work on all types of carpet?
The Rotovac has a carpet pile height adjustment wheel which allows it to work on all installed over pad carpet, and most commercial glue downs.
2What is the dry time of the Rotovac compared to a wand?
The Rotovac on average leaves the carpet about 20 times drier when compared to a manual scrub wand under similar conditions.
3Why should I have my carpets cleaned?
There are many reasons to have your carpet and upholstery cleaned: Health – Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place. Appearance – Maintain the original look and luster of your carpet with regularly scheduled cleanings. Carpet Life – can be greatly extended by simple routine professional cleaning.
4Should I vacuum before the carpet cleaner arrives?
Yes, vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible. Vacuuming is not a part of our basic carpet cleaning service, but can be found in our premium package.
5Do you move furniture?
When necessary, we will move and replace small furniture in its original position.
6Should I move anything?
Yes, you should remove all knick-knacks and breakables or anything you would not want a stranger to touch from the areas being cleaned.
7How long will it take for my carpet to dry?
Dry times typically range from two to six hours. Dry times can be affected by many factors including weather, humidity, and airflow.
8How long before I can walk on my carpet?
You can walk on your carpet immediately, but it is recommended that you limit traffic until completely dry.
9Are the products you use safe?
Yes, we use the #1 line of cleaning products in the world. This allows us to guarantee the highest quality job available at any price! Our products are nontoxic, safe for pets and children, biodegradable, and phosphate free.
10Are your technicians experienced?
Yes, our technicians attend courses, seminars, and schools across the country to keep current on the latest in cleaning technologies.
11Will your services help my allergies
Yes, having your carpet and furniture cleaned removes pollutants and makes for a more friendly breathing environment.
12Does cleaning your carpet make it wear out faster?
No. Dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.
13Does your process restore the original feel of my carpet?
Yes, our process leaves your carpet fresh, clean, free from residue, and soft to the touch.
14My carpet is really old, should I replace it?
With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference.
15Which provides better indoor air quality: hardwood or carpet?
Carpet actually acts like a “filter” trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.
16Will you remove all my stains?
Let’s start by defining the difference between a spot and a stain. A spot is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods. This means that the foreign material is on or around the carpet fiber. A stain is foreign material (soil, liquid, etc.) on a carpet that is not usually removable by standard cleaning methods. This means that the foreign material has penetrated, or soaked into, the fiber causing permanent damage or changing the fiber itself. Some stains may be very difficult or even impossible to remove.
17How often should I have my upholstery cleaned?
The EPA has currently not issued any guidelines on the recommended cleaning frequency for upholstery. Until such a guideline has been issued, our company recommends that you have your upholstery cleaned every other time your carpet is cleaned. For example, if you have your carpets cleaned every six months, your upholstery should be cleaned once per year.
18Should I have a fabric protector applied after cleaning?
Yes, most carpet manufacturers recommend that you reapply protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet.